Nose To Toes Service Policies

No-shows and last-minute cancellations may be charged the full grooming fee. Each appointment represents reserved time for your pet — a late cancellation leaves that time unfilled.

We understand that genuine emergencies happen. However, we cannot accommodate frequent cancellations or no-shows, and reserve the right to refuse future bookings where this becomes a pattern.

We reserve the right to refuse service to any pet or client at our discretion.

Pets must be fit and healthy to be accepted for grooming. If your pet is unwell, please reschedule your appointment.

Grooming elderly or infirm pets is carried out at the owner's risk. We will always discuss any concerns with you before proceeding.

Nose to Toes Grooming cannot be held liable for pre-existing health or skin conditions that become apparent during grooming. Where possible, we will flag anything we notice before you collect your pet.

Emergency authorisation: In the event of a medical emergency during your pet's appointment, you authorise us to contact the nearest veterinarian and authorise treatment as necessary. Any veterinary costs are the owner's responsibility.

Dogs must be on a leash and cats must be in a carrier when entering the salon. This is a safety requirement for all pets and people on the premises.

Please arrive on time for your scheduled drop-off. Late arrivals affect the entire day's schedule and the groomers who follow your appointment.

We will contact you when your pet is ready. Please arrange prompt pick-up — pets waiting for collection after their groom is complete adds unnecessary stress to the animal.

Additional charges may apply for late drop-offs and pick-ups, at our discretion, to respect the time of our staff and other clients.

All pets must have up-to-date rabies vaccinations as required by law. Please advise us at the time of booking if this is not the case so we can discuss your options.

We recommend that all pets are current on their full vaccination schedule before visiting the salon. Nose to Toes Grooming cannot be held responsible if your pet becomes unwell following an appointment.

If your pet is showing signs of illness at the time of their appointment, we will ask you to reschedule. This protects every animal in our care.